tq55 Privacy Policy — Your Data, Protected

Introduction

tq55 ("we", "us", "our") operates the online casino and sports betting platform accessible at tq55.ws. As part of operating this platform, we collect and process personal information about the players who register and use our services. This Privacy Policy describes our practices in relation to that personal information and is addressed to all Users of the tq55 platform, with particular relevance to players based in Bangladesh.

By registering an account with tq55 or by continuing to use the tq55 platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal information as described herein. If you do not agree with this Privacy Policy, you must not use the tq55 platform. This Privacy Policy should be read alongside tq55's Terms and Conditions, which together constitute the full agreement between you and tq55.

Our Key Privacy Commitments

Six principles that guide how tq55 handles your personal data.

Information We Collect

tq55 collects personal information when you register an account, use the platform, make deposits or withdrawals, contact customer support, or interact with promotional features. The categories of personal information we collect are set out below:

How We Use Your Information

tq55 uses the personal information we collect for the following purposes. We rely on at least one valid legal basis for each use, as described in the section below:

1. To create and maintain your tq55 account, verify your identity (KYC), and process your deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
2. To provide, operate, and improve the tq55 platform, including personalising your experience, troubleshooting technical issues, and developing new features based on aggregate usage data.
3. To fulfil our legal and regulatory obligations, including anti-money laundering (AML) checks, responsible gaming monitoring, age verification enforcement, and reporting obligations under applicable law.
4. To communicate with you about your account, transactions, platform updates, security alerts, and responses to your support enquiries.
5. To detect, investigate, and prevent fraud, cheating, money laundering, multi-accounting, and other activities prohibited under our Terms and Conditions.
6. To send you promotional communications and bonus offers where you have consented to receive such communications or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time by contacting [email protected].

Legal Basis for Processing

tq55 processes your personal data on the following legal bases:

Sharing Your Information

tq55 does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the purpose in question:

Payment Data and Financial Information

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment transaction details are processed by the relevant payment provider in accordance with that provider's own terms and privacy policy. tq55 retains records of transaction amounts, dates, payment method identifiers, and statuses for account management, fraud prevention, and regulatory compliance purposes.

tq55 does not store full card numbers, CVV codes, or complete mobile banking PINs on its own systems. Sensitive payment credentials are handled exclusively by the relevant payment provider and are not accessible to tq55 staff. tq55 stores only the identifiers and metadata necessary to match transactions to your account and to fulfil our regulatory record-keeping obligations.

Cookies and Tracking Technologies

tq55 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session security, and analyse aggregate usage patterns. The following types of cookies are used on tq55:

Data Retention

tq55 retains your personal data for as long as your account remains open and for such additional period as is required by our legal and regulatory obligations following account closure. In practice, financial transaction records and KYC verification documents are retained for a minimum of five years from the date of the transaction or verification event, in line with applicable anti-money laundering requirements. Usage logs and communications data are retained for a shorter period, typically twelve months, unless retention is required for a specific purpose such as an ongoing fraud investigation or dispute resolution process.

When personal data is no longer required for any legitimate purpose, tq55 will securely delete or anonymise it. Anonymised or aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

Your Rights Over Your Personal Data

As a User of the tq55 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe and in any event within 30 days of receipt:

1. Right of Access — You may request a copy of the personal data tq55 holds about you, including information about how it is being used and with whom it has been shared.
2. Right to Rectification — You may request that inaccurate or incomplete personal data held by tq55 be corrected or completed. You can also update most of your account information directly through your account settings.
3. Right to Erasure — You may request that tq55 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. This right is subject to our legal retention obligations, which may require us to retain certain data regardless of your request.
4. Right to Restrict Processing — In certain circumstances, you may request that tq55 restrict its processing of your personal data — for example, while the accuracy of data is being contested or while an objection to processing is being considered.
5. Right to Object — You have the right to object to tq55 processing your personal data on the basis of legitimate interests, including for direct marketing purposes. Where you object to direct marketing, tq55 will cease that processing immediately.

tq55 will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive. Where a request is refused, we will explain the reason and inform you of your right to escalate the matter. tq55 aims to respond to all data rights requests within 30 days of receipt.

Data Security

tq55 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, secure storage of personal data at rest, access controls limiting staff access to personal data on a need-to-know basis, regular security assessments, and incident response procedures. All tq55 staff who handle personal data are trained on data protection obligations and are contractually bound to maintain confidentiality.

Children and Minors

The tq55 platform is strictly for adults aged 21 and above. tq55 does not knowingly collect personal data from any person under the age of 21. If tq55 becomes aware that personal data of a person under 21 has been collected — whether through registration, contact, or any other means — that data will be deleted and the associated account will be closed immediately. If you are a parent or guardian and believe that a minor has registered with tq55 or submitted personal data to tq55, please contact us immediately at [email protected].

Updates to This Privacy Policy

tq55 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes to applicable law, or improvements to our platform. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where the changes are significant, we will notify registered Users by email or via an in-platform notification prior to the changes taking effect.

Your continued use of the tq55 platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you must stop using the tq55 platform and may request account closure by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tq55 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently. Our team is available 24/7 Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]